Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 65 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.True or false: “muting when not talking” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
9. 9.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
10. 10.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) camera at eye level
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
15. 15.True or false: “saying your name first” shows poor call manners. (a) True (b) False
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
17. 17.True or false: “saying your name first” shows good call manners. (a) False (b) True
18. 18.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) muting when not talking (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
21. 21.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
22. 22.True or false: “calling late at night” shows poor call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying your name first (d) side talk during a call
25. 25.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) side talk during a call (d) a quiet place for calls
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) saying bye before ending (d) speaking clearly
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) saying your name first (d) saying bye before ending
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
38. 38.True or false: “camera at eye level” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) saying bye before ending (d) muting when not talking
40. 40.True or false: “eating while on a call” shows good call manners. (a) False (b) True

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