Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 641 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “calling late at night” shows poor call manners. (a) True (b) False
2. 2.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
11. 11.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
12. 12.True or false: “side talk during a call” shows good call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) hanging up without bye (d) calling late at night
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying your name first (d) hanging up without bye
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) “Is this a good time?” (d) shouting into the phone
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
26. 26.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) camera at eye level (d) a quiet place for calls
29. 29.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) saying your name first
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) calling late at night
32. 32.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) calling late at night (d) shouting into the phone
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) calling late at night
34. 34.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) hanging up without bye (d) camera at the ceiling
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) loud TV behind you (d) hanging up without bye
38. 38.True or false: “calling late at night” shows good call manners. (a) True (b) False
39. 39.True or false: “speaking clearly” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) hanging up without bye (d) loud TV behind you

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