Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 642 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”
5. 5.True or false: “calling late at night” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.True or false: “saying your name first” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) eating while on a call (d) shouting into the phone
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) saying bye before ending (d) saying your name first
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at the ceiling (d) shouting into the phone
18. 18.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) saying your name first (d) muting when not talking
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
22. 22.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
23. 23.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying bye before ending (d) saying your name first
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
34. 34.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) hanging up without bye (d) speaking clearly
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
40. 40.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True

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