Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 643 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) “Is this a good time?” (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) eating while on a call
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) eating while on a call (d) hanging up without bye
12. 12.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) camera at eye level (d) speaking clearly
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) muting when not talking
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) camera at the ceiling
22. 22.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
27. 27.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) camera at eye level
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
31. 31.True or false: “calling late at night” shows poor call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) shouting into the phone (d) camera at eye level
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) muting when not talking
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying your name first (d) camera at the ceiling
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class

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