Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 644 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) side talk during a call (d) loud TV behind you
10. 10.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
11. 11.True or false: “side talk during a call” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) “Is this a good time?” (d) camera at the ceiling
14. 14.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
18. 18.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
19. 19.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.True or false: “muting when not talking” shows good call manners. (a) True (b) False
26. 26.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) camera at the ceiling (d) a quiet place for calls
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying bye before ending
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) speaking clearly (d) side talk during a call
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) muting when not talking
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True

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