Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 645 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) side talk during a call (d) saying bye before ending
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
7. 7.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
8. 8.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) muting when not talking (d) eating while on a call
11. 11.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
19. 19.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) camera at eye level (d) saying bye before ending
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) eating while on a call (d) speaking clearly
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.True or false: “speaking clearly” shows good call manners. (a) True (b) False
25. 25.True or false: “calling late at night” shows good call manners. (a) True (b) False
26. 26.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
29. 29.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) camera at eye level
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) speaking clearly
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
36. 36.True or false: “saying your name first” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
39. 39.True or false: “camera at eye level” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) camera at eye level (d) speaking clearly

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