Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 646 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) a quiet place for calls
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) camera at the ceiling
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) saying bye before ending (d) hanging up without bye
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) calling late at night (d) “Is this a good time?”
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) calling late at night
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) camera at eye level
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) calling late at night (d) side talk during a call
20. 20.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) hanging up without bye
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) “Is this a good time?” (d) camera at eye level
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying bye before ending (d) muting when not talking
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
35. 35.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
37. 37.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying bye before ending (d) saying your name first
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) camera at the ceiling (d) eating while on a call

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