Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 647 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
4. 4.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) muting when not talking (d) shouting into the phone
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) loud TV behind you
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
10. 10.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) speaking clearly (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.True or false: “calling late at night” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) speaking clearly
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
21. 21.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) calling late at night (d) hanging up without bye
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners

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