Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 648 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
2. 2.True or false: “side talk during a call” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) eating while on a call (d) side talk during a call
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) hanging up without bye (d) loud TV behind you
12. 12.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
13. 13.True or false: “calling late at night” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
19. 19.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) eating while on a call
22. 22.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) calling late at night
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) camera at eye level
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) saying bye before ending (d) speaking clearly
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) speaking clearly (d) loud TV behind you
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
39. 39.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False

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