Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 649 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) False (b) True
2. 2.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) side talk during a call (d) shouting into the phone
5. 5.True or false: “camera at eye level” shows good call manners. (a) False (b) True
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) loud TV behind you
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) a quiet place for calls
12. 12.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) “Is this a good time?”
14. 14.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying your name first (d) loud TV behind you
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
18. 18.True or false: “side talk during a call” shows good call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) camera at eye level
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) speaking clearly (d) saying your name first
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) hanging up without bye (d) camera at eye level
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) “Is this a good time?” (d) hanging up without bye
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) camera at the ceiling
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) camera at the ceiling
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) camera at eye level (d) saying bye before ending
40. 40.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students