Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 650 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) speaking clearly
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) speaking clearly
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) saying your name first
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) side talk during a call
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) shouting into the phone
17. 17.True or false: “speaking clearly” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) hanging up without bye (d) eating while on a call
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
20. 20.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
22. 22.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
23. 23.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
26. 26.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) hanging up without bye
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) eating while on a call
38. 38.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) eating while on a call

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