Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 66 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) shouting into the phone
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) camera at eye level
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) speaking clearly (d) saying your name first
9. 9.True or false: “saying your name first” shows good call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) camera at the ceiling (d) side talk during a call
11. 11.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) “Is this a good time?”
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) calling late at night
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) “Is this a good time?” (d) a quiet place for calls
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) calling late at night (d) a quiet place for calls
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) muting when not talking
27. 27.True or false: “saying your name first” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) camera at the ceiling (d) saying your name first
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying your name first (d) speaking clearly
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) shouting into the phone (d) eating while on a call
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) side talk during a call
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
40. 40.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) calling late at night (d) eating while on a call

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