Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 651 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) loud TV behind you (d) saying your name first
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) shouting into the phone (d) calling late at night
9. 9.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
10. 10.True or false: “eating while on a call” shows good call manners. (a) True (b) False
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) eating while on a call
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) hanging up without bye (d) camera at eye level
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
23. 23.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) “Is this a good time?”
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) side talk during a call
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) “Is this a good time?”
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
35. 35.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) hanging up without bye (d) muting when not talking
40. 40.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are

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