Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 652 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.True or false: “saying your name first” shows good call manners. (a) False (b) True
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
5. 5.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) camera at eye level (d) a quiet place for calls
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) calling late at night
12. 12.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) a quiet place for calls (d) hanging up without bye
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
15. 15.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) camera at the ceiling (d) side talk during a call
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying your name first (d) loud TV behind you
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) saying your name first
24. 24.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) hanging up without bye
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
31. 31.True or false: “side talk during a call” shows good call manners. (a) True (b) False
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
37. 37.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
38. 38.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) loud TV behind you
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners

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