Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 653 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.True or false: “side talk during a call” shows good call manners. (a) True (b) False
3. 3.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
4. 4.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) hanging up without bye (d) calling late at night
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
8. 8.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
9. 9.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
14. 14.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
19. 19.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) shouting into the phone (d) camera at eye level
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) saying your name first
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) camera at the ceiling
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) loud TV behind you
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) camera at eye level
29. 29.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.True or false: “speaking clearly” shows good call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) eating while on a call (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) hanging up without bye (d) camera at eye level

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