Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 654 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) loud TV behind you (d) saying your name first
4. 4.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
7. 7.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
9. 9.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) calling late at night
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) muting when not talking (d) saying bye before ending
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) hanging up without bye (d) eating while on a call
14. 14.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
23. 23.True or false: “calling late at night” shows poor call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) saying bye before ending
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) a quiet place for calls (d) camera at the ceiling
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) muting when not talking
29. 29.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) saying bye before ending
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) calling late at night
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
40. 40.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students