Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 655 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) saying your name first (d) muting when not talking
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) a quiet place for calls
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) saying your name first
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) muting when not talking
12. 12.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
13. 13.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
17. 17.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
18. 18.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) side talk during a call (d) camera at eye level
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) camera at the ceiling (d) saying bye before ending
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) camera at eye level
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) saying bye before ending
26. 26.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
27. 27.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) camera at the ceiling (d) calling late at night
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) camera at eye level (d) speaking clearly
32. 32.True or false: “muting when not talking” shows good call manners. (a) True (b) False
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) eating while on a call
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) hanging up without bye (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) loud TV behind you (d) camera at eye level
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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