Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 656 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) camera at eye level (d) a quiet place for calls
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
14. 14.True or false: “calling late at night” shows poor call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
19. 19.True or false: “side talk during a call” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) “Is this a good time?” (d) camera at the ceiling
21. 21.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
24. 24.True or false: “muting when not talking” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) saying your name first
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
40. 40.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students