Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 657 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows good call manners. (a) True (b) False
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) hanging up without bye
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
4. 4.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) “Is this a good time?” (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) saying bye before ending (d) loud TV behind you
13. 13.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) muting when not talking
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) hanging up without bye
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) camera at eye level
18. 18.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
20. 20.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) hanging up without bye
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) camera at the ceiling (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
28. 28.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
31. 31.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) eating while on a call (d) side talk during a call
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.True or false: “hanging up without bye” shows good call manners. (a) False (b) True

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