Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 658 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
2. 2.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
3. 3.True or false: “side talk during a call” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) side talk during a call (d) loud TV behind you
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) camera at the ceiling
6. 6.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) speaking clearly (d) camera at eye level
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) saying your name first
8. 8.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) loud TV behind you
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
13. 13.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) saying your name first
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
24. 24.True or false: “speaking clearly” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
28. 28.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) muting when not talking (d) saying your name first
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) hanging up without bye
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) speaking clearly (d) saying bye before ending
32. 32.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) muting when not talking (d) speaking clearly
33. 33.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) speaking clearly (d) loud TV behind you
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) hanging up without bye
38. 38.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) saying your name first

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