Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 659 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) camera at eye level (d) “Is this a good time?”
2. 2.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying bye before ending (d) calling late at night
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
5. 5.True or false: “speaking clearly” shows good call manners. (a) True (b) False
6. 6.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) saying bye before ending (d) muting when not talking
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) loud TV behind you
12. 12.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) speaking clearly
13. 13.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
15. 15.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
16. 16.True or false: “saying your name first” shows good call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) muting when not talking
19. 19.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.True or false: “calling late at night” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) muting when not talking (d) eating while on a call
25. 25.True or false: “camera at eye level” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) a quiet place for calls
34. 34.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) side talk during a call
39. 39.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students