Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 660 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
2. 2.True or false: “calling late at night” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying your name first (d) saying bye before ending
4. 4.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) saying bye before ending (d) “Is this a good time?”
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
9. 9.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) calling late at night (d) eating while on a call
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) eating while on a call
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) “Is this a good time?” (d) saying your name first
13. 13.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) camera at eye level (d) muting when not talking
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) shouting into the phone (d) muting when not talking
21. 21.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) calling late at night
23. 23.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) camera at eye level (d) saying your name first
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) side talk during a call (d) eating while on a call
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) eating while on a call (d) saying bye before ending
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) speaking clearly (d) eating while on a call

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