Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 67 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) saying bye before ending
3. 3.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
7. 7.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) hanging up without bye (d) eating while on a call
11. 11.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
14. 14.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) shouting into the phone (d) side talk during a call
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
19. 19.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
20. 20.True or false: “saying your name first” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) eating while on a call
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.True or false: “muting when not talking” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) calling late at night
28. 28.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying your name first (d) saying bye before ending
30. 30.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) a quiet place for calls (d) saying your name first
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) muting when not talking (d) eating while on a call
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) side talk during a call (d) loud TV behind you
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) speaking clearly
35. 35.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) speaking clearly
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners

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