Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 661 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) hanging up without bye (d) shouting into the phone
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) loud TV behind you
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) saying bye before ending (d) saying your name first
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.True or false: “eating while on a call” shows good call manners. (a) True (b) False
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) saying bye before ending (d) muting when not talking
17. 17.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
22. 22.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.True or false: “calling late at night” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
27. 27.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) muting when not talking
29. 29.True or false: “saying your name first” shows poor call manners. (a) False (b) True
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
31. 31.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) side talk during a call
33. 33.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) camera at eye level
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) loud TV behind you (d) eating while on a call
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True

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