Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 664 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) calling late at night
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) “Is this a good time?”
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
8. 8.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
9. 9.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) “Is this a good time?” (d) saying your name first
11. 11.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at eye level (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) muting when not talking
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) “Is this a good time?” (d) saying your name first
28. 28.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) “Is this a good time?”
30. 30.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
31. 31.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
36. 36.True or false: “muting when not talking” shows good call manners. (a) True (b) False
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) a quiet place for calls (d) saying your name first
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) saying bye before ending

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