Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 667 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) saying your name first
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) speaking clearly
13. 13.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) saying bye before ending
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) muting when not talking
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) muting when not talking
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
26. 26.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) shouting into the phone (d) eating while on a call
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) eating while on a call
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) a quiet place for calls
29. 29.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying bye before ending (d) “Is this a good time?”
30. 30.True or false: “speaking clearly” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) muting when not talking
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) muting when not talking (d) saying your name first
34. 34.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) “Is this a good time?” (d) eating while on a call
40. 40.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners

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