Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 668 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) speaking clearly
4. 4.True or false: “camera at eye level” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
10. 10.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) camera at eye level (d) muting when not talking
13. 13.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) side talk during a call
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) speaking clearly
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.True or false: “muting when not talking” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
24. 24.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) “Is this a good time?” (d) muting when not talking
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls
28. 28.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
31. 31.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) muting when not talking
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) loud TV behind you (d) saying bye before ending
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) saying bye before ending
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
40. 40.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners

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