Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 669 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
5. 5.True or false: “camera at eye level” shows good call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) hanging up without bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) loud TV behind you
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
11. 11.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) muting when not talking
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) saying bye before ending (d) calling late at night
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
15. 15.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
18. 18.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
19. 19.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
23. 23.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at eye level (d) muting when not talking
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) loud TV behind you
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) side talk during a call
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) shouting into the phone (d) loud TV behind you
40. 40.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False

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