Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 670 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) saying bye before ending (d) “Is this a good time?”
2. 2.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) hanging up without bye
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
5. 5.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) “Is this a good time?” (d) side talk during a call
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
10. 10.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) saying bye before ending
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) speaking clearly (d) calling late at night
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) a quiet place for calls
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) loud TV behind you
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) speaking clearly (d) saying your name first
27. 27.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) speaking clearly (d) camera at the ceiling
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) saying your name first
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) side talk during a call (d) saying your name first
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
38. 38.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) saying your name first (d) shouting into the phone

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