Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 68 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) side talk during a call
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
4. 4.True or false: “eating while on a call” shows good call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) camera at the ceiling (d) muting when not talking
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
10. 10.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
11. 11.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
12. 12.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
14. 14.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) hanging up without bye
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying your name first (d) calling late at night
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) saying your name first
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
23. 23.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) camera at eye level (d) “Is this a good time?”
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) “Is this a good time?” (d) saying your name first
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) shouting into the phone (d) eating while on a call
28. 28.True or false: “camera at eye level” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) eating while on a call (d) speaking clearly
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) a quiet place for calls (d) saying bye before ending

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