Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 671 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) side talk during a call (d) saying your name first
3. 3.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) saying bye before ending
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
6. 6.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying your name first (d) muting when not talking
7. 7.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) calling late at night (d) hanging up without bye
9. 9.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) camera at the ceiling (d) loud TV behind you
15. 15.True or false: “saying your name first” shows poor call manners. (a) False (b) True
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
18. 18.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) calling late at night (d) speaking clearly
22. 22.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) camera at the ceiling (d) hanging up without bye
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) camera at eye level
26. 26.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) camera at the ceiling (d) loud TV behind you
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) “Is this a good time?” (d) a quiet place for calls
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) calling late at night
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) hanging up without bye (d) camera at eye level
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) shouting into the phone
40. 40.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are

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