Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 672 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) a quiet place for calls
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) loud TV behind you (d) camera at the ceiling
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) loud TV behind you
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) calling late at night (d) muting when not talking
12. 12.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) calling late at night (d) hanging up without bye
14. 14.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
15. 15.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
16. 16.True or false: “muting when not talking” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
20. 20.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) side talk during a call (d) calling late at night
23. 23.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) side talk during a call (d) speaking clearly
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) “Is this a good time?”
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) “Is this a good time?” (d) speaking clearly
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) side talk during a call
30. 30.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) eating while on a call (d) loud TV behind you
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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