Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 673 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) “Is this a good time?” (d) speaking clearly
3. 3.True or false: “speaking clearly” shows good call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) a quiet place for calls (d) side talk during a call
6. 6.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) side talk during a call (d) calling late at night
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) calling late at night
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
10. 10.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.True or false: “saying your name first” shows good call manners. (a) True (b) False
13. 13.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
14. 14.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) calling late at night (d) eating while on a call
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) loud TV behind you
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
20. 20.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) speaking clearly (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
24. 24.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) camera at eye level (d) speaking clearly
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) camera at eye level
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) shouting into the phone
32. 32.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) speaking clearly (d) saying bye before ending
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.True or false: “camera at eye level” shows good call manners. (a) False (b) True
37. 37.True or false: “calling late at night” shows poor call manners. (a) False (b) True
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once

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