Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 674 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) a quiet place for calls (d) speaking clearly
5. 5.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
6. 6.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) shouting into the phone
8. 8.True or false: “saying your name first” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) camera at the ceiling (d) loud TV behind you
10. 10.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) camera at the ceiling (d) calling late at night
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) loud TV behind you
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) “Is this a good time?” (d) eating while on a call
18. 18.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) loud TV behind you
21. 21.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) camera at the ceiling
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) “Is this a good time?” (d) loud TV behind you
27. 27.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
38. 38.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.True or false: “muting when not talking” shows poor call manners. (a) True (b) False

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