Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 675 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) camera at the ceiling (d) hanging up without bye
3. 3.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
4. 4.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
7. 7.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) camera at eye level
11. 11.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
12. 12.True or false: “calling late at night” shows poor call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) calling late at night (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) eating while on a call (d) saying your name first
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
17. 17.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) loud TV behind you
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) camera at eye level (d) speaking clearly
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) eating while on a call (d) hanging up without bye
23. 23.True or false: “saying your name first” shows poor call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) speaking clearly
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
27. 27.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
28. 28.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
35. 35.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) saying your name first (d) a quiet place for calls
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) muting when not talking
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) hanging up without bye (d) saying your name first
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students