Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 676 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
5. 5.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) shouting into the phone (d) side talk during a call
7. 7.True or false: “eating while on a call” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) saying your name first
13. 13.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) saying your name first
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) eating while on a call (d) camera at the ceiling
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) saying your name first (d) loud TV behind you
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) loud TV behind you (d) muting when not talking
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) shouting into the phone (d) camera at the ceiling
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
25. 25.True or false: “speaking clearly” shows good call manners. (a) False (b) True
26. 26.True or false: “calling late at night” shows poor call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) side talk during a call
29. 29.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
31. 31.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) speaking clearly
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
38. 38.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
39. 39.True or false: “muting when not talking” shows good call manners. (a) False (b) True
40. 40.True or false: “camera at eye level” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students