Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 677 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) a quiet place for calls (d) hanging up without bye
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) camera at eye level (d) saying bye before ending
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) saying your name first
10. 10.True or false: “calling late at night” shows good call manners. (a) True (b) False
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) “Is this a good time?” (d) muting when not talking
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) camera at the ceiling
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) side talk during a call (d) loud TV behind you
18. 18.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) speaking clearly (d) “Is this a good time?”
21. 21.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) hanging up without bye (d) eating while on a call
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) muting when not talking
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) speaking clearly (d) eating while on a call
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
38. 38.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) camera at eye level (d) “Is this a good time?”
39. 39.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) “Is this a good time?” (d) shouting into the phone

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