Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 678 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
4. 4.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
9. 9.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) loud TV behind you
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) camera at the ceiling
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at the ceiling (d) speaking clearly
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying your name first (d) muting when not talking
23. 23.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
24. 24.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.True or false: “muting when not talking” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) camera at eye level (d) saying your name first
29. 29.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) speaking clearly (d) saying bye before ending
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) speaking clearly (d) a quiet place for calls
33. 33.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) saying bye before ending (d) saying your name first
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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