Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 679 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) a quiet place for calls (d) saying your name first
10. 10.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) a quiet place for calls
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
13. 13.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) camera at eye level
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) loud TV behind you
18. 18.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
19. 19.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) loud TV behind you (d) eating while on a call
23. 23.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) loud TV behind you (d) calling late at night
24. 24.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.True or false: “eating while on a call” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
28. 28.True or false: “calling late at night” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) hanging up without bye (d) side talk during a call
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) “Is this a good time?” (d) saying bye before ending
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) loud TV behind you (d) eating while on a call
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) speaking clearly (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) speaking clearly (d) saying bye before ending
40. 40.True or false: “saying bye before ending” shows good call manners. (a) False (b) True

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