Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 69 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) camera at the ceiling
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) shouting into the phone (d) hanging up without bye
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) muting when not talking
6. 6.True or false: “camera at eye level” shows good call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) saying bye before ending (d) speaking clearly
8. 8.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) calling late at night (d) eating while on a call
9. 9.True or false: “saying your name first” shows good call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) shouting into the phone (d) saying your name first
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) side talk during a call
17. 17.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) saying your name first
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) a quiet place for calls
24. 24.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) camera at eye level (d) hanging up without bye
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
31. 31.True or false: “muting when not talking” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) eating while on a call
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) a quiet place for calls (d) “Is this a good time?”
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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