Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 682 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) muting when not talking (d) speaking clearly
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
4. 4.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
5. 5.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
7. 7.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) eating while on a call (d) muting when not talking
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) camera at the ceiling (d) side talk during a call
12. 12.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
13. 13.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
16. 16.True or false: “calling late at night” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) saying bye before ending (d) muting when not talking
18. 18.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
20. 20.True or false: “calling late at night” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) side talk during a call
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
34. 34.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) side talk during a call (d) camera at the ceiling
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) camera at the ceiling (d) hanging up without bye
38. 38.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) calling late at night
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True

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