Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 683 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) saying your name first (d) shouting into the phone
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.True or false: “calling late at night” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
11. 11.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) muting when not talking
12. 12.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
13. 13.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
20. 20.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) hanging up without bye
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) camera at the ceiling
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) hanging up without bye (d) camera at the ceiling
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) loud TV behind you
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
34. 34.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) saying bye before ending (d) saying your name first
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) calling late at night (d) saying bye before ending
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123

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