Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 684 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
3. 3.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
4. 4.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
5. 5.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) saying your name first (d) side talk during a call
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) camera at the ceiling
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
26. 26.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) speaking clearly (d) saying bye before ending
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.True or false: “calling late at night” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
34. 34.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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