Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 685 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) muting when not talking
3. 3.True or false: “speaking clearly” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) side talk during a call (d) saying your name first
5. 5.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
6. 6.True or false: “calling late at night” shows good call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
11. 11.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) saying your name first
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) muting when not talking (d) camera at eye level
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
20. 20.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) saying bye before ending (d) camera at eye level
21. 21.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) shouting into the phone (d) loud TV behind you
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.True or false: “saying your name first” shows good call manners. (a) False (b) True
24. 24.True or false: “eating while on a call” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) saying bye before ending
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.True or false: “side talk during a call” shows good call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
33. 33.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
34. 34.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) camera at eye level
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True

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