Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 686 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) “Is this a good time?”
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) eating while on a call (d) saying your name first
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) saying bye before ending
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) a quiet place for calls
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) side talk during a call (d) camera at eye level
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at the ceiling (d) a quiet place for calls
18. 18.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) shouting into the phone (d) a quiet place for calls
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) speaking clearly (d) loud TV behind you
23. 23.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) “Is this a good time?” (d) hanging up without bye
26. 26.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
27. 27.True or false: “calling late at night” shows poor call manners. (a) False (b) True
28. 28.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) a quiet place for calls
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.True or false: “side talk during a call” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
35. 35.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
39. 39.True or false: “calling late at night” shows good call manners. (a) False (b) True
40. 40.True or false: “shouting into the phone” shows good call manners. (a) True (b) False

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