Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 687 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) speaking clearly (d) saying bye before ending
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
9. 9.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
11. 11.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
12. 12.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
14. 14.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) saying bye before ending (d) camera at eye level
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) camera at the ceiling (d) muting when not talking
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.True or false: “camera at eye level” shows good call manners. (a) True (b) False
23. 23.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
24. 24.True or false: “saying your name first” shows poor call manners. (a) True (b) False
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) a quiet place for calls
31. 31.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) calling late at night (d) speaking clearly
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.True or false: “muting when not talking” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners

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