Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 688 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) camera at the ceiling
4. 4.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
5. 5.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) side talk during a call (d) speaking clearly
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
9. 9.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) a quiet place for calls
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) side talk during a call (d) saying bye before ending
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you
23. 23.True or false: “calling late at night” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) loud TV behind you
29. 29.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
30. 30.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) saying your name first
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) calling late at night
34. 34.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) hanging up without bye
36. 36.True or false: “saying your name first” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) saying bye before ending (d) muting when not talking
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) camera at eye level
39. 39.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False

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