Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 689 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
2. 2.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
3. 3.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) calling late at night
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) a quiet place for calls (d) saying bye before ending
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) muting when not talking (d) loud TV behind you
11. 11.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) saying bye before ending (d) eating while on a call
15. 15.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
18. 18.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
23. 23.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
24. 24.True or false: “calling late at night” shows good call manners. (a) False (b) True
25. 25.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
26. 26.True or false: “side talk during a call” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) side talk during a call
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) saying bye before ending
32. 32.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
33. 33.True or false: “eating while on a call” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) camera at the ceiling (d) saying bye before ending
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) shouting into the phone
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) saying bye before ending (d) saying your name first
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) hanging up without bye
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) camera at the ceiling (d) hanging up without bye

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