Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 690 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) side talk during a call (d) eating while on a call
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) muting when not talking
8. 8.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
9. 9.True or false: “camera at eye level” shows good call manners. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) saying bye before ending (d) “Is this a good time?”
19. 19.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
22. 22.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) “Is this a good time?” (d) camera at eye level
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
27. 27.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) calling late at night
30. 30.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying bye before ending
32. 32.True or false: “eating while on a call” shows good call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) muting when not talking (d) camera at eye level
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) eating while on a call (d) hanging up without bye
38. 38.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) calling late at night

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