Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 70 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
10. 10.True or false: “saying your name first” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
13. 13.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) saying bye before ending
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
21. 21.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) speaking clearly (d) saying your name first
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) saying bye before ending
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) speaking clearly
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) “Is this a good time?” (d) shouting into the phone
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) muting when not talking (d) speaking clearly
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) camera at eye level
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) “Is this a good time?” (d) saying bye before ending

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